Investment in shared services has sometimes been difficult to gain support for, as the public and internal perception of merging local government organisations has not always been positive. And when the need for investment in new technology that underpins shared services is added to the mix, it can be viewed even less favourably. While local government organisations should be communicating the benefits both internally and externally to citizens, making sure that the transition provides visible service improvement is important. And a big part of that is making sure the right technology is procured to underpin the shared service.
A robust technology solution is critical to the successful application of shared services programs. For example, cloud-based enterprise solutions,