If you think back to the main driver for shared services – the need to integrate inter-council systems and processes to achieve economies of scale – it’s easy to conclude that an integrated enterprise solution is beneficial.
Modern local government cannot function in silos, nor can its data. The rising expectation for digital engagement means council staff expect to be able to access all council systems online, via a single modern platform.
A deeply integrated, enterprise-wide view of council information is the only way to achieve this. That’s why more local government organisations are embracing cloud-based enterprise Software as a Service (SaaS) solutions to streamline business operations and improve integration across the entire council.