Mornington Peninsula Shire driving positive customer experience with TechnologyOne OneCouncil

09 August 2022 – Mornington Peninsula Shire Council is embarking on a major systems replacement, partnering with TechnologyOne to deliver a modern and improved customer experience for the local community.

John Baker, Chief Executive Officer of Mornington Peninsula Shire, said the council will replace its systems with an integrated OneCouncil software as a service (SaaS) solution, provided by TechnologyOne. This will provide the technology foundation required to support a broader focus on improving customer experience and business process improvement.

“Our Council has clearly emphasised the need to provide services more efficiently and effectively to our community and this is a great step towards achieving this requirement.

“Having the right technology to support business process and customer experience improvement is critical for us right now. Partnering with TechnologyOne through their OneCouncil ERP solution will enable our people, systems and processes to deliver positive customer experiences on behalf of all residents. This is an exciting step forward for our community,” Mr Baker said.

Ed Chung, CEO of TechnologyOne, said he is pleased to be partnering with Mornington Peninsula Shire for the next five years.

“Technology continues to rapidly change and it’s fantastic to see another major Victorian Council like the Mornington Peninsula Shire at the forefront of local government technology.

“In the last ten years we’ve helped more than 600 customers make the transition to modern SaaS and it’s a privilege to partner with the team at Mornington Peninsula Shire to help them deliver on their vision.

“We are excited the Council will be rolling out the latest version of our customer-centric Property and Rating system. It provides built-in customer relationship management capability and delivers an enhanced experience through the OneCouncil customer portal,” Mr Chung said.

Highly experienced in working with local government authorities, TechnologyOne is Australia’s leading ERP SaaS provider.