Mandurah strengthens customer focus with tech overhaul

Council responsible for rapidly growing region chooses TechnologyOne SaaS

PERTH, 16 November 2020 – A major upgrade to council information technology systems will see wide-ranging benefits for residents of Western Australia’s largest regional city, Mandurah.

Leading Australian enterprise software provider, TechnologyOne, has partnered with the City of Mandurah Council to modernise their tech infrastructure using their OneCouncil SaaS solution, a move which will enable more community-facing self-services and a stronger foundation to innovate.

City of Mandurah CEO Mark Newman said the council has a singular focus on customer service but had found itself with a problem - the software supporting key administrative functions such as finance and human resources was no longer up to new challenges being thrown at it, resulting in a patchwork of solutions designed to fill the gaps.

“That was making our IT infrastructure more complex, less flexible, more expensive and less customer-focused. It was limiting our ability to innovate and deliver on key goals like increasing opportunities for our community to self-service and access council services via mobile devices,” Mr Newman said.

“Mandurah’s City Council views its responsibilities stretching well beyond the traditional local government remit of roads, parks and waste. Early this year we launched “Transform Mandurah” a major campaign to encourage private investment in the area and bring jobs and growth. Council also launched Restart Mandurah, a $5 million investment program to counteract the effects of the pandemic and build business sustainability and growth.

“A key part of funding development projects like this is making sure the council is operating as efficiently and effectively as possible. We need to be getting the basics right first. And it really showed why we need an IT system underpinning our operations that provides a platform on which to innovate for the future,” Mr Newman said.

Mandurah went to market to replace those disparate systems with a single, enterprise system as a foundation for the future. It opted to move its finance, supply chain management, asset management, human resources, payroll and electronic document management operations to TechnologyOne’s OneCouncil SaaS solution.

The new TechnologyOne system went live in late September and, while the upgrade was transparent to visitors and residents, the change to a modern, integrated technology platform is already delivering benefits behind the scenes, says Mr Newman.

“One of the key benefits of SaaS is that we’re able to access the information anywhere, anytime, from any device,” he said. “The events of this year have demonstrated all too clearly that work sometimes needs to get done outside a physical office. This will make us more flexible and resilient moving forward.”

“Some of the aspects of the new system we’re excited about are reporting and budgeting. We have a strong customer service focus so the analytics tools in the TechnologyOne solution will help us to better measure how we’re doing. We also expect the budgeting process will be faster and simpler,” Mr Newman said.

The payroll team will likely be happier too. The council’s practice is to hold pay runs open until the latest possible time to ensure late changes are quickly reflected in employee’s pay-packets. That often meant some after-hours work but the new system is expected to reduce payroll run times from hours to minutes.

Ed Chung, TechnologyOne’s chief executive office said Mandurah’s project is an example of resilience in the face of COVID-19.

“Mandurah Council’s IT team was entering a testing phase in March when the pandemic emerged and team members at Mandurah and TechnologyOne transitioned to remote work. Despite the challenges, the two were able to continue with the implementation and deliver the project on time.

“When COVID-19 hit we understood very well that the pandemic was going to highlight the challenges of on-premise and hosted cloud environments and accelerate the move to SaaS. We’ve conducted many successful remote implementations since---even for customers in Victoria in the midst of level 4 lockdown,” he said.

Media contact
Amity Sturwohld
Public Relations & Investor Relations Manager
0439 646 389

About TechnologyOne

TechnologyOne (ASX: TNE) is Australia’s largest enterprise software company and one of Australia’s top 150 ASX-listed companies, with locations across six countries. We provide a global SaaS ERP solution that transforms business and makes life simple for our customers. Our deeply integrated enterprise SaaS solution is available on any device, anywhere and any time and is incredibly easy to use. Over 1,200 leading corporations, government agencies, local councils and universities are powered by our software.

Publish date

16 Nov 2020


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