Spinal Life supports people with spinal cord damage to live an accessible, equitable and empowered life. The organisation provides services including personal support to assist people at home, work and in the community, and allied health to provide the latest equipment, aids and technology, along with assessments for home modifications and driving.
Spinal Life had a lot of disparate, ageing technology solutions that didn’t integrate with each other.
“We had a number of disparate systems delivering disparate data and didn’t have a single, reliable source of truth,” said Brent Silva, CIO, Spinal Life.
“There was a lot of manual data entry and double handling from disconnected systems that were costly to maintain and manage.”
Spinal Life also leveraged TechnologyOne’s Application Managed Services (AMS) consulting program to help manage, maintain and optimise its software on an ongoing basis.
“We decided to move to an integrated enterprise solution to consolidate our existing IT stack and streamline our operations,” Silva said.
“OneCare has enabled us to reduce our support load and expenditure on other systems."
“Overall, we’ll experience long-term financial savings from consolidating our legacy systems into one solution.”
OneCare has enabled us to reduce our support load and expenditure on other systems.
TechnologyOne’s OneCare solution has simplified Spinal Life’s core business systems and provided the organisation with a single source of truth.
“Adopting OneCare has given us a solid technology foundation and enabled us to achieve immediate efficiencies,” Silva said.
“We’ve experienced productivity savings from business process automation. For example, our Accounts Payable process previously took about five hours to complete - now it takes just one.
“This has allowed us to reinvest time into other areas, such as optimising our solution, expanding its functionality and rolling it out to a wider audience with our organisation.”
By utilising TechnologyOne’s AMS team, Spinal Life has been able to accelerate this process.
“The AMS team has helped us identify where the gaps are and where functionality improvements need to be made,” Silva said.
The more we use AMS, the more we realise the value we can get out of it.
Spinal Life’s perspective
Since implementing TechnologyOne’s OneCare solution, Spinal Life is operating more efficiently and has plans to continue evolving its digital capabilities.
“We’ve made good progress transforming our systems and processes, but we’re only halfway through our digital transformation journey,” Silva said.
With a highly mobile workforce travelling out in the field, Spinal Life plans to leverage TechnologyOne’s powerful Ci Anywhere software, which will enable its workforce to access its entire enterprise suite on any device, at any time.
“Now that we have integrated software, our plan is to roll this out to field workers, so they don’t have to re-key data in when they’re in the office and can focus their time on serving our clients’ needs,” Silva said.
“Our ultimate aim is to provide a seamless experience for our customers to self-serve and interact with us online.”
Spotlight on AMS
TechnologyOne’s AMS program provides Spinal Life with access to guaranteed consultants to help manage, maintain and optimise its TechnologyOne solution.
“The AMS team has been brilliant,” Silva said.
“The more we use the service, the more we realise the value we can get out of it.
“It takes the pressure off our team knowing the products inside out, as we can tap into expert knowledge at any time.”
Spinal Life currently uses 30 hours of AMS support each month, to outsource tasks and supplement its in-house IT team.
“The benefits are two-fold: we get the experts when we need them, and it allows our internal resources to focus on the business, rather than the nuts and bolts of the underlying technology,” Silva said.
About Spinal Life
Spinal Life Australia supports people with spinal cord damage to live an accessible, equitable and empowered life.
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