One of the most significant effects we have observed is a steady increase in a fully online enrolment experience. Self-service portals are now becoming the preferred way staff and students carry out admin tasks. The ability to complete these tasks at your convenience and on any device has been a major drawcard, and for many students, is becoming a baseline expectation for any institution they may be considering. But it is important to understand the role user experience plays in the self-service process. It must be intuitive and easy to use for it to be adopted by students, and that is precisely the area where we are seeing some progress.
This year, 66% of Australian students described the enrolment experience as intuitive and easy, compared to approximately 60% last year. Institutions are clearly realising the value of user-friendly self-service portals, not just for students, but for their own staff as well. Digital technologies like these enable institutions to reduce administrative overheads and free up their staff to focus on tasks beyond routine admin work.