Technology is only part of a successful digital transformation journey
Brian Devlin, Industry General Manager, TechnologyOne
Develop a digital culture
According to Boston Consulting Group (BCG), organisations that focus on developing a digital culture are five times more likely to achieve breakthrough performance in digital transformation than those who neglect the cultural aspects.
Developing a solid digital culture starts at the top and is impossible to achieve without the support and efforts of the CEO and senior business leaders. According to BCG, there are five key imperatives for organisations seeking to develop a digital philosophy.
- Encourage employees to look outside the business and engage with customers and partners to deliver new solutions
- Value delegation above control and disperse decision-making ability across the organisation
- Develop an environment that rewards boldness, encourages employees to take risks, fail fast and learn
- Do more, plan less and practice fast and continuous iteration
- Value collaboration over individual effort and encourage interaction with transparency.
For most organisations, those imperatives represent a substantial cultural shift. Conventional wisdom has us believe that humans naturally resist change, whereas reality suggests otherwise.
If we instinctively shied away from transformative innovations, then uptake of new technologies such as smart phones would be considerably less than the 76% (median) ownership rate achieved in the world’s advanced economies in less than a decade. Humans don’t resist change, but acceptance does require an understanding of the benefits that change brings, making clear articulation of transformation plans, objectives and advantages a priority.
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