Clear Vision and Strategy
Aligning with the overall Council vision,
goals and long-term plan
Why do I need a clear vision and strategy?
All councils have likely embarked on their digital transformation in some way, to varying degrees of success. Despite this, there's still much confusion around what digital transformation is, and whether councils really need to invest in it.
At the core, digital transformation is about finding the best way to leverage technology to deliver operational efficiencies for your staff and superior services for your customers. Ultimately, it is an insurance policy against a council becoming digitally irrelevant.
In short, digital transformation is an imperative. Without it, councils risk becoming stagnant and unable to adapt to increasing customer demands.
Digital transformation will ensure that councils can continue to deliver critical services now and in the future, within the fiscal, technological and resourcing restrictions every council faces.
But not every digital transformation strategy is made equal. Its success hangs on having a clear vision and strategy, from the outset. The strategy needs to be linked to the overall council vision, goals and long term plan, which means having executive buy-in and sponsorship.
Webinar: Your action plan to drive digital transformation
Watch our webinar to find out why customer success demands digital transformation at the back-end and what you can do to get started today.
Where do I start?
Successful digital transformation is about more than just the technology: it will transform your people, culture and services as well. But the key is to start with strong foundational technology that will allow you to adapt and evolve to customer needs.
For many councils, integrated Software as a Service (SaaS) ERP solutions are an attractive option for digital transformation — because it reduces the number of systems, simplifies the user interface and experience, removes all the different silos of data, and minimises complex integration.
By simplifying your digital core, your council will be more agile and able to take advantage of technological trends to deliver a better customer experience.
Software as a Service will enable your business transformation, by moving staff from administrative, back-office activities to become more customer centric. A fully integrated SaaS ERP solution lets council IT teams focus on the delivery of better services and outcomes, rather than trying to ensure the data from one system gets transferred to another.
This uniquely repositions staff as a conduit for bringing innovation into the council to solve problems and improve services.
SaaS also ensures higher levels of service. The availability of systems that underpin your digital transformation need to be highly available, reliable, safe and secure.
Ready to learn more?
To take advantage of the opportunities SaaS ERP can offer your council, complete the form to speak to a SaaS transition expert.