2021 Local Government
Digital Transformation Index
Discover your industry’s digital state of play.
The 2021 Local Government Digital Transformation Index outlines key insights and provides benchmark comparisons gathered from 162 local government senior executives and management from 104 city and regional councils across Australia and New Zealand.
Our report includes:
- Benchmarks and transformation index
- Key findings and statistics
- Industry transformation challenges
- Characteristics of best-in-class councils
- Insights from industry leaders
Digital transformation index quadrants
The graph below maps respondents into four quadrants to indicate where their council is currently placed on their journey. Click on a quadrant for more details.
Explore the opportunities
Councils need digital transformation to meet growing expectationsIn response to the sudden surge in demand for digital services, councils had to quickly pivot to processes, tools and technologies to enable digital modes of operation.
Digital transformation challenges facing councils todayPeter Suchting, TechnologyOne's Industry General Manager - Local Government, deep dives into the factors shaping the transformation of local councils.
Why executive leadership is the key to unlocking the power of digital transformationRe-orienting an entire council to take advantage of SaaS ERP needs a push from the top, with executives driving the business case for transformation and unlocking the required resources.
Where do you rank? Benchmarking ANZ’s local governmentsExplore findings from the inaugural Local Government Digital Transformation Index, showcasing how prepared councils in Australia and New Zealand are for digital transformation. Clare Sullivan, CEO of LG Professionals Australia also provides insights on the findings from an industry perspective.
Coffs Harbour City Council’s transition to SaaSHear from the General Manager of Coffs Harbour City Council on what triggered a transition to SaaS and how this has improved their customer and staff experience.
Learn from councils who’ve reimaginedUncover how City of Shellharbour, Tablelands Regional Council and City of Holdfast Bay have reimagined their business with SaaS.