Water organisations turn to TechnologyOne for asset management

TechnologyOne’s holistic Asset Management solution is supporting water organisations in Australia to transform their business and improve decision making.

Leading organisations using TechnologyOne Asset Management as a core component of an integrated enterprise solution include Townsville Water and Waste (as part of Townsville City Council) and Seqwater in Queensland, Mid Coast Water in New South Wales and numerous regional and rural councils that manage water. 

“We have certainly improved our knowledge of asset deterioration through our collection of data from maintenance activities in TechnologyOne. This has enabled us to understand the impact on asset degradation failure rates and better understand the actual condition of our assets,” said Director of Townsville Water and Waste Keith Parsons.

“We’re currently spending over $5 million a year on reactive maintenance for water reticulation mains and service connections, and we expect to see a marked reduction in that, through a better understanding of the failure modes and where they are occurring in the network.”

Townsville Water and Waste replaced its incumbent system with TechnologyOne Asset Management, implementing it as part of a wider enterprise solution. 

“We are really seeing benefits of working with a single vendor for all our core enterprise systems, including Financials, Asset Management and Supply Chain. Our users like the consistent look and feel of an enterprise solution. It also simplifies training, and information flows across the system, allowing us to reduce double handling and workarounds.

“We’ll be making a recommendation to Council soon about next year’s budget, and we’ll be seeking some additional funding to increase our water mains and water service renewal budget,” Mr Parsons said. “Those recommendations are going to be based on real data and evidence we’ve collected through changed business processes and staff engagement. This has all been enabled by the TechnologyOne solution.”

While TechnologyOne has supported Townsville Water in driving improvements, Mr Parsons said the key drivers for change are its people. 

“As we continue to improve our asset data, our goal is to move towards more advanced asset management and predictive modelling strategies, to facilitate better decision making,” he said.

“To do that, we will need to continue to work in partnership with TechnologyOne to develop the way we use the products. Implementing the TechnologyOne solution is only the start of our business transformation - the benefits will really come from our staff being passionate about driving improvements, by embracing new technologies and business processes.”

TechnologyOne Executive Chairman Adrian Di Marco said Townsville Water and Waste is a great example of an organisation that has benefited from the TechnologyOne enterprise vision.

"We are challenging and regularly winning business against established best of breed market players in key markets including local government, water and infrastructure,” Mr Di Marco said. 

"We've invested substantially in Asset Management, knowing full well that asset intensive organisations can realise significant benefits through more sophisticated, holistic asset management.”


About TechnologyOne
TechnologyOne (ASX:TNE) is Australia’s largest publicly listed software company and one of Australia’s top 200 ASX-listed companies, with offices across six countries. We create solutions that transform business and make life simple for our customers. We do this by providing powerful, deeply integrated enterprise software that is incredibly easy to use. Over 1,000 leading corporations, government departments and statutory authorities are powered by our software.

We participate in only seven key markets: government, local government, financial services, education, health and community services, utilities and managed services. For these markets we develop, market, sell, implement, support and run our preconfigured solutions, which reduce time, cost and risk for our customers. 

For 27 years, we have been providing our customers enterprise software that evolves and adapts to new and emerging technologies, allowing them to focus on their business and not technology. Today, our software is available on the TechnologyOne Cloud and across smart mobile devices.

For further information please visit: TechnologyOneCorp.com