New Plymouth District Council completes successful TechnologyOne ECM implementation

New Plymouth District Council (NPDC) has completed its implementation of TechnologyOne’s Enterprise Content Management (ECM) solution on time and under budget. The project is part of NPDC’s wider digital strategy that will see the Council fully digitise its information and mobilise its workforce.

TechnologyOne Executive Chairman Adrian Di Marco said the company’s next generation software will enable NPDC to future proof its business and prepare for a cloud-first, mobile-first world. 

“We’re pleased to be working with a council as forward-thinking as New Plymouth District Council. As well as benefiting from the power of a single, integrated enterprise solution, Council has bought into a solution which adapts and evolves, positioning them well to harness the full value of smart mobile devices and other emerging technologies,” Mr Di Marco said.

As part of the implementation, NPDC migrated all 1.6 million records from its previous document management system to TechnologyOne ECM, providing the council with one place to store and search for information.

NPDC ICT Manager Kevin Glynn said TechnologyOne ECM stood out throughout the selection process. 

“ECM will enable Council to automate processes and embrace smart mobile devices more readily. Customers are demanding more services be delivered online, and increasingly we are seeing more mobile users working mainly from small form factor mobile devices. We really needed to implement a system that would allow us to readily embrace these new technologies.

“We were already using several TechnologyOne products and looking at a few more modules to move towards TechnologyOne’s full OneCouncil solution. The great advantage of having all products from a single enterprise provider is seamless integration, and having a single point of accountability and ownership rather than us having to manage multiple vendors,” Mr Glynn said.

TechnologyOne ECM extends the Council’s enterprise platform, removing unnecessary constraint and cost through integration, and vastly improving its enterprise user experience. Being device independent, ECM is able to capture information from any authoring tool including MS Office, Lotus Notes or Google Docs. 

NPDC implemented TechnologyOne ECM using the software company’s Ci Anywhere platform, which embraces a range of consumer concepts to deliver powerful enterprise software that is incredibly easy to use. 

Ci Anywhere is highly scalable, operates either on premise, or on the cloud, and adapts to run on traditional laptops/PCs and smart mobile devices from phones to tablets. 

NPDC Project Manager Boon Chua said users were very excited about Ci Anywhere and were keen to implement it.

“Because Ci Anywhere is web-based we no longer have any client software to install, which is a great improvement on the previous system,” he said.

“It also gives us the opportunity to review the subject index, which users had huge issues within the old system’s file classification. Now that ECM is in place, we expect to drive full adoption of ECM by the business,” said Mr Chua.

NPDC decided to replace its incumbent Hummingbird solution with TechnologyOne ECM after Hummingbird was bought out by enterprise information management company Open Text Corporation. 

The Hummingbird solution had reached its end of life and was causing problems for the Council’s IT infrastructure and preventing upgrades of back-end servers. It was also not fully adopted by everyone in Council.

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About TechnologyOne 

TechnologyOne (ASX:TNE) is Australia’s largest publicly listed software company and one of Australia’s top 200 ASX-listed companies, with offices across six countries. We create solutions that transform business and make life simple for our customers. We do this by providing powerful, deeply integrated enterprise software that is incredibly easy to use. Over 1,000 leading corporations, government departments and statutory authorities are powered by our software. 

We participate in only seven key markets: government, local government, financial services, education, health and community services, utilities and managed services. For these markets we develop, market, sell, implement, support and run our preconfigured solutions, which reduce time, cost and risk for our customers. 

For 27 years, we have been providing our customers enterprise software that evolves and adapts to new and emerging technologies, allowing them to focus on their business and not technology. Today, our software is available on the TechnologyOne Cloud and across smart mobile devices.

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